q222's Personal Data Protection Policy

Introduction — Purpose of This Policy

q222 is a platform that takes the privacy and data protection of Myanmar players seriously. This Privacy Policy applies to everyone who visits the q222.lol website and uses our services.

This policy explains what data we collect, how we use it, who we share it with, and what rights you have regarding your data. By continuing to use q222's services, you are considered to have read and accepted the terms of this policy.

Please read this policy carefully. If anything is unclear, you can contact us at [email protected] with any questions.

Types of Information We Collect

We collect data from players in order to deliver q222's services smoothly. That data can be grouped into the following categories—

2.1 Data You Provide Directly

• Name, date of birth, and contact details provided when creating an account
• Financial details provided when making deposits or withdrawals
• A copy of your national ID or passport submitted for identity verification (KYC)
• Any messages sent when contacting customer support

2.2 Data Collected Automatically

• IP address and network connection details
• Browser type, language, and software version
• Pages you visit, games you play, and interactions on our site
• Login and logout times (Myanmar Standard Time)
• Data collected via cookies and similar tracking tools

2.3 Information We Do Not Collect

q222 does not directly store full bank card numbers, PIN codes, or payment authentication credentials. For financial transactions, only our verified payment service providers handle that information.

How is your data used

q222 uses the data you provide only for the purposes described in this policy—

• To create, verify, and manage your account
• To process deposits and withdrawals securely
• To calculate your VIP level and fulfil rewards
• To distribute prizes, bonuses, and cashback correctly
• To monitor platform security and protect against fraud or financial crime
• To provide customer support and respond to enquiries
• To improve and develop platform services
• To handle Responsible Gaming matters

We do not use your data for ad sharing, third-party marketing, or data sales.

Cookies and tracking technology

The q222.lol website uses cookies and similar technologies to improve your browsing experience.

Types of cookies we use

• Essential Cookies: Required for the website to function properly and to keep you logged in
• Analytics Cookies: Used to understand how the site is visited so we can improve it
• Functional Cookies: Used to remember your preference settings (e.g. language)

You can disable cookies in your browser settings, but note that some site features may not work properly if you do.

Data sharing and third parties

q222 does not sell, rent, or pass players' personal data to outside parties except in the limited circumstances below.

Situations where data may be shared

• Payment service providers: Necessary involvement when processing KBZPay, Wave Money, AYA Pay, and bank transfer services — they handle data under our authorisation for financial verification only
• Legal compliance: Cases arising from a valid request by a law enforcement authority or a court order
• Fraud prevention: Cases handled with financial fraud prevention organisations
• Service contractors: Trusted companies that carry out site maintenance and security audits — they are permitted to handle data only for the purposes we authorise

In any case of data sharing, we commit to taking the best privacy protection measures we can.

Data retention period

q222 does not retain your data beyond the time needed to provide services. However, where required by law, regulation, or legal proceedings, data may be kept in accordance with the applicable legal requirement.

• Player account data — for a defined period after account closure
• Financial records — in line with financial law requirements
• Customer service records — for a period sufficient to resolve disputes

Data security measures

q222 has put in place technical and administrative measures to protect your personal data from unauthorised access, loss, and destruction—

• Data transfers are protected with SSL (Secure Socket Layer) encryption
• Servers are controlled with firewalls and access restrictions
• Sensitive data is stored in encrypted form
• Staff who handle data are required to complete privacy training
• Regular security audits are conducted

We honestly acknowledge that even with these measures in place, no digital platform can offer 100% complete protection. If any security breach occurs, we will notify you immediately and transparently.

Player's Data Rights

Every q222 player has the following rights regarding their personal information—

8.1 Right to Access

You have the right to ask what data q222 holds about you. You can request this by contacting [email protected].

8.2 Right to Correction

If the data we hold about you is inaccurate, you can request that it be corrected.

8.3 Right to Deletion

You can request that your data be deleted when there are no legal requirements preventing it. However, financial records must be retained in accordance with legal requirements, so they cannot be deleted immediately.

8.4 Right to Data Portability

You can request that your data be provided to you in a readable format for your own use.

8.5 Right to Object to Data Processing

You can request that data processing be stopped for specific reasons (for example, marketing). This does not apply to processing we are required to carry out (such as legal or security obligations).

To exercise these rights, contact us at [email protected]. We will do our best to respond promptly without refusal.

Protection for Under 21

q222 services are for adults aged 21 and above only. We do not knowingly collect personal information from children or young people under 21. If we become aware that a player is under 21, we will immediately delete that player's data and suspend their account.

Amendments to This Policy

q222 reserves the right to amend this Privacy Policy at any time. If significant changes are made, we will announce them on the site, and continued access will be taken as acceptance of the updated policy. You can check what has been amended at the top of this page under "Last Updated Date".

If you have any questions about policy amendments, you can contact us at [email protected].